Product Technical Support

  • Help charging a USB device or phone

    Check Battery Level If your device won't charge from our battery's USB port, first you should verify the battery's charge level. For the V15 and V44 Batteries, this can be done by pressing the Power Button and checking the LEDs on the front of the battery pack - if all 4 LEDs are lit then the bat...
  • Help charging laptop from V88 Battery Pack

    Check the Battery Level Use the Power Button to check the power level of the V88 Battery Pack - 6 bars means that the battery is full, whereas 1 means the battery is low. If your battery is low, try recharging from solar or the included AC wall charger before connecting to your laptop. Alterna...
  • How to charge a Voltaic battery pack from solar

    If your Voltaic battery pack is not charging from solar, please test the following to troubleshoot: 1. Does the battery charge from a wall charger or USB port? Try to charge your battery from the included USB charging cable (V15 / V44) or AC wall charger (V88 only). If it is charging normally,...
  • How long does it take to charge from solar?

    The charge times posted on our site are all real charging times. This means they are based on actual tests, but they are under ideal conditions (sunny, no cloud coverage, angled towards the sun). However, if you are experience a cloudy or hazy day - this will decrease your solar potential and in...
  • Help charging battery from wall or USB port

    If the Voltaic battery is not charging from a wall or AC charger, please do the following: 1. If possible\, try an alternative charging cable to test to see if the cable is faulty. 2. Confirm that the power is going into the Voltaic battery's Input. On the V88\, this port is labeled "Input"\, o...